Understanding Fees & Billing

This section provides clear and transparent information about the costs associated with using Baker’s Base. Our goal is to ensure you keep more of your hard-earned profit.

Understanding Baker’s Base Fees

1. Our Pricing Principle: No Hidden Fees
   Baker’s Base operates on a simple, transparent subscription model. We believe you should keep the revenue you generate.

• No Commission:We charge 0% commission on your sales. Unlike other marketplaces, we never take a cut of your orders.
• Simple Subscription:Your cost is a fixed monthly or annual subscription fee for access to the platform and all its features.

2. Third-Party Payment Processor Fees
   This is a crucial distinction:

• Baker’s Base Fees:The subscription you pay to us for the software.
• Payment Processing Fees:Small fees charged by companies like Stripe and PayPal for securely handling the card transaction on your behalf.
• Who charges these?Stripe or PayPal.
• Who receives these?Stripe or PayPal.
• How much are they?Their standard UK rates apply. You must check the latest fees on the Stripe and PayPal
• How are they paid?These fees are automatically deducted from the sale amount before the money is settled into your Stripe or PayPal account. You never pay this fee to us.

Managing Your Subscription & Billing

Your Subscription Plan

1. You can view your current plan (e.g., Basic, Pro), its features, and its monthly/annual cost in your Account Settingsunder the “Billing”
2. Your subscription fee will be charged to the card you have on file on the same date each month or year.

How to Update Your Payment Card

1. Navigate to the “Billing”tab in your settings.
2. Find the “Payment Method”
3. Click “Edit”or “Update Card”.
4. Enter your new card details securely. Your future subscription fees will be charged to this new card.

Viewing and Downloading Your Invoices

1. In the “Billing”tab, find the “Billing History”
2. Here you will see a list of all your past subscription invoices, with the date, amount, and invoice number.
3. Click “Download PDF”next to any invoice to save a copy for your accounting records.

Payouts: How You Get Paid

How It Works:

1. A customer pays you via your online shop using Stripe or PayPal.
2. The sale amount, minus the Stripe/PayPal processing fee, is deposited into your connected Stripe or PayPal business account.
3. Once the funds have cleared (this usually takes a few days), you can transfer the money directly to your UK bank account from within your Stripe or PayPal dashboard.
4. Baker’s Base never holds your sales revenue.The money goes directly to you.

Troubleshooting Common Billing Issues

Q: I’ve been charged a fee by Stripe/PayPal that I don’t understand.
A: All transaction fees are applied by Stripe or PayPal. For any questions about these fees, you will need to log in to your Stripe or PayPal account directly or contact their support teams, as they manage all aspects of the payment transaction.

Q: Can I change my subscription plan?
A: Yes, you can upgrade or downgrade your plan at any time from the “Billing” tab. Changes usually take effect immediately, and your next billing amount will be prorated accordingly.

Q: Why was my card charged?
A: The charge on your bank statement will be from Baker’s Base for your monthly or annual subscription fee. This is separate from any transaction fees taken by Stripe/PayPal from your sales.

Q: What happens if my subscription payment fails?
A: We will notify you via email. Please check that your card details are up to date in the “Billing” section. If a payment remains unsuccessful, your shop may be temporarily paused until the payment is processed.