Privacy Policy

Privacy Policy

At Bakers Base, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Services. Whether you are a User offering products or a Customer purchasing through our platform, we are committed to safeguarding your data and ensuring transparency in how it is handled.

By accessing or using Bakers Base, you acknowledge and agree to the practices described in this Privacy Policy. Our goal is to give you confidence in our Services by being open about the information we collect, how it is used, and the choices you have to manage your data.

We encourage you to read this Privacy Policy carefully so that you fully understand how your personal information is processed and what rights you have in relation to it. If you do not agree with this Policy, please discontinue use of our Services.

Scope & Applicability

This Privacy Policy applies to all individuals who access or use the Bakers Base platform and related services, including but not limited to:

• Users who create accounts and offer products or services through Bakers Base.
• Customers who purchase or inquire about products or services offered on Bakers Base.
• Visitors who browse or interact with our website, applications, or services without creating an account.

This Policy covers all personal information collected through our platform, whether provided directly by you, automatically through your use of the Services, or from third parties we work with (such as payment processors or social media integrations).

Please note that this Privacy Policy does not apply to third-party websites, applications, or services that may be linked to or integrated with Bakers Base. We encourage you to review the privacy policies of those third parties to understand how your information may be handled by them.

Information We Collect

When you use Bakers Base, we collect certain information to provide, improve, and protect our Services. The types of information we may collect include:

1. Information You Provide Directly

• Account Information: When you create an account, we collect details such as your name, email address, phone number, business name, and password.
• Payment & Billing Information: If you make or receive payments through our platform, we collect billing details such as your address and payment method (processed securely through third-party providers like Stripe or PayPal).
• Content You Share: This includes product listings, descriptions, photos, videos, messages, and any other materials you upload or post through our Services.
• Communications: Information you provide when contacting us, customer support messages, or interactions with other Users/Customers through the platform.

2. Information Collected Automatically

• Usage Data: Information about how you access and use our Services, including IP addresses, browser type, operating system, device information, access times, and pages viewed.
• Cookies & Tracking Technologies: We use cookies and similar tools to improve user experience, remember preferences, and analyse platform performance.

3. Information From Third Parties

• Payment Processors: Limited details from Stripe, PayPal, or other providers confirming payment status.
• Social Media Integrations: If you choose to connect your bakery or account with social media, we may collect information authorised by you through those platforms.
• Other Users: Information that other Users or Customers may provide about you through interactions on the platform.

We collect this information to operate our Services effectively, ensure compliance, and create a safe and engaging marketplace for both Users and Customers.

How We Use Your Information

We use the information we collect for a variety of business and operational purposes, including but not limited to:

1. To Provide and Operate the Services

• Enabling you to create and manage your account.
• Processing payments securely through third-party providers.
• Allowing Users to list, manage, and sell Offerings, and Customers to browse and purchase them.
• Facilitating communication between Users and Customers (e.g., chat inbox, order updates, WhatsApp integration).

2. To Improve and Personalize Your Experience

• Analysing usage trends to improve platform functionality and performance.
• Customizing features and content based on how you use the Services.
• Developing new tools, features, and services to better support Users and Customers.

3. To Communicate With You

• Sending confirmations, invoices, updates, technical notices, security alerts, and support messages.
• Notifying you of promotional offers, new features, and service updates (you may opt out of marketing communications at any time).

4. To Ensure Safety, Compliance, and Trust

• Monitoring activity on the platform to detect, prevent, and address fraud, abuse, or other harmful behaviour.
• Enforcing our Terms and Conditions and other policies.
• Complying with applicable legal, tax, and regulatory obligations.

5. For Business and Legal Purposes

• Maintaining records of transactions and communications.
• Protecting the rights, property, and safety of Bakers Base, our Users, and third parties.
• Carrying out audits, security checks, and risk assessments.

We will only use your information in ways that are consistent with this Privacy Policy and in compliance with applicable data protection laws.

How We Share Your Information

Customer information is a valuable part of our business, and we do not sell it to third parties. We only share customer information in limited circumstances, as outlined below:

1. With Service Providers

We may share your information with trusted third-party providers who help us operate our Services. These include, but are not limited to:

• Payment processors (e.g., Stripe, PayPal) to securely handle transactions.
• Communication tools (e.g., WhatsApp integration, email services) to facilitate customer interactions and updates.
• Analytics and hosting providers to help us maintain, improve, and secure our platform.

All third-party providers are only given access to the information necessary to perform their functions and are contractually obligated to keep your information secure and confidential.

2. With Other Users

When you use our Services:

• Users (sellers) may see the information you choose to share with Customers in connection with your Offerings (e.g., business name, descriptions, contact preferences).
• Customers (buyers) may share necessary information (e.g., delivery details) with Users to complete an order.

We do not control how Users or Customers may use the information they receive, so please exercise caution when sharing.

3. For Legal, Compliance, and Safety Purposes

We may disclose your information if we believe it is reasonably necessary to:

• Comply with applicable laws, regulations, or legal requests.
• Enforce our Terms and Conditions or protect the integrity of our Services.
• Protect the rights, property, or safety of Bakers Base, our Users, or others.

4. Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of the business assets. We will notify you of any such change as required by law.

5. With Your Consent

We may share your information for any other purpose disclosed to you and with your consent.

 Data Retention

We retain your personal information only for as long as necessary to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements.

• Account Information: We keep your account details for as long as your account is active. If you close your account, we may retain certain information as required by law (e.g., tax, legal, and accounting obligations).
• Transaction Records: Order and payment details may be retained for auditing, compliance, and financial record-keeping purposes.
• Content You Share: Any Content you post or upload through our Services may remain visible or accessible if it has been shared with others, even after you delete your account.
• Backup & Security Copies: We may keep residual copies of your information in backup systems for a limited period for security, continuity, and recovery purposes.

When information is no longer needed for the purposes described above, we will delete or anonymize it in a secure manner.

Your Rights & Choices

We believe in giving you control over your personal information. Depending on your location and applicable laws, you may have the following rights with respect to your data:

• Access & Portability – You can request a copy of the personal information we hold about you, including in a structured, commonly used, and machine-readable format.
• Correction – You can request that we update or correct any inaccurate or incomplete information about you.
• Deletion – You can request that we delete your personal information, subject to certain legal and operational obligations (such as tax and regulatory requirements).
• Restriction of Processing – You may request that we limit how we use your information in specific circumstances.
• Objection to Processing – Where permitted by law, you can object to certain types of processing, including direct marketing.
• Withdraw Consent – If we process your data based on your consent, you can withdraw that consent at any time.
• Portability: You can request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@bakersbase.com. We may need to verify your identity before fulfilling your request for your protection.

Please note that some rights may not apply to all users, and the availability of these rights depends on your jurisdiction.

Children’s Privacy

Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 13 (or the minimum age required by local law in your jurisdiction). If you are under this age, please do not use our Services or provide any personal information.

If we learn that we have inadvertently collected personal data from a child without appropriate parental consent, we will take steps to delete such information as quickly as possible.

If you believe that we may have collected information from a child, please contact us immediately at info@bakersbase.com.

Data Security

We take the protection of your personal information seriously and implement reasonable technical, administrative, and organisational measures to safeguard it from unauthorised access, use, disclosure, alteration, or destruction. This includes the use of secure servers, encryption, and restricted access to personal data.

However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee its absolute security. By using our Services, you acknowledge and accept this inherent risk.

If you believe your account or information has been compromised, please contact us immediately at info@bakersbase.com.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. When we make updates, we will revise the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of those changes.

If the changes are significant, we may also provide additional notice (such as by sending an email or posting a notification on our platform).

Cookies

Bakers Base uses cookies and similar tracking technologies to improve your experience on our platform, analyse usage patterns, and support essential functions. Cookies are small files stored on your device that help us recognise your browser, remember your preferences, and provide a more personalised experience.

Types of Cookies We Use

1. Essential Cookies – Required for the basic operation of the platform, including login, account management, and transaction processing.
2. Performance & Analytics Cookies – Help us understand how users interact with the platform so we can improve functionality and content.
3. Functionality Cookies – Remember your preferences and settings to provide a more tailored experience.
4. Advertising & Targeting Cookies – Used to deliver relevant promotional content and measure the effectiveness of marketing campaigns (where applicable).

Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the platform or limit access to some features.

By continuing to use our Services, you consent to our use of cookies as described in this Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Bakers Base
Email: info@bakersbase.com

We will make reasonable efforts to respond to your inquiries and resolve any issues related to your personal information in a timely manner.