Frequently asked questions

Have questions? We have answers!

General

Baker’s Base is an all-in-one online platform designed specifically for bakers in the UK. We provide everything you need to set up, manage, and grow your online bakery business, from a customisable shopfront to order management and payment processing, all without charging you any commission.

Unlike generic marketplaces, Baker’s Base is built specifically for bakers. This means features like food safety form generation, custom order forms for bespoke bakes, and flexible delivery/collection options are built right in. Crucially, we charge no commission on your sales, so you keep more of your profit.

Setup & Shop Management

Not at all! Baker’s Base is designed to be super user-friendly. You can get your online bakery shop up and running in just a few clicks, with no coding or web design experience required.

Absolutely. You can fully personalise your online shop with your logo, colours, and style so it truly feels like your own and matches your brand identity.

Yes, you can seamlessly connect your Baker’s Base shop to any website you already have, allowing you to accept orders and payments without rebuilding your entire site.

You can generate a unique QR code for your bakery. This is perfect for your market stall, bakery window, or business cards—customers can simply scan the code with their phone to be taken directly to your online shop.

Payments & Fees

We offer simple, transparent subscription plans. The key thing to know is that we take **no commission** on your sales. You can see our specific pricing plans on our website.

There are no hidden fees from Baker’s Base. However, third-party payment providers like PayPal or Stripe will charge their own standard transaction fees for processing card payments. You will need to check their fee structures directly.

Money from sales goes directly to your connected PayPal or Stripe account. Once the payment has cleared with them, you can transfer it to your UK bank account quickly and easily. You are in full control of your money.

Orders & Products

Our custom order form feature allows customers to easily request personalised products (e.g., a birthday cake with specific decorations). You receive these requests and can approve them based on your capacity.

Yes. You can fully set your own delivery rates (e.g., by postcode) and also offer local collection options, which you can mark as free or set a specific time for pickup.

Yes. The flexible order limits feature allows you to set minimum and maximum order quantities to best suit your baking schedule and resources.

Definitely. You can easily add and manage manual orders (e.g., from a phone call or in-person at a market) right alongside your online orders in the same system.

Support & Features

To help you stay compliant with UK food hygiene regulations, our system can automatically generate daily, monthly, or yearly food safety checklists for you to complete and keep on file.

You can integrate your social media feeds directly into your shop to showcase your presence. With WhatsApp integration, customers can click a button to start a chat with you directly, making communication quick and easy.

Your dashboard provides easy-to-read reports on your sales performance. You can track your bestsellers, see product performance insights, and get a clear snapshot of your business to help you make smarter decisions.

We offer comprehensive support through a built-in help centre and email support to ensure you can get the most out of Baker’s Base.

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