Understanding Payment Status

• Paid Online: The customer has paid in full via Stripe or PayPal.
• Deposit Paid: The customer has paid a deposit; the remainder is to be collected offline.
• To be collected: For manual orders or the remaining balance on a deposit order.

How to Set Up Deposit Payments

1. While creating or editing a product, find the “Deposit Settings” option.
2. You can choose to enable a deposit for this product.
3. Set the deposit amount, either as a fixed fee (e.g., £10) or a percentage of the total price (e.g., 25%).
4. Save the product. Customers will now have the option to pay the deposit to secure their order.

Automatic Invoices & Receipts

• The system automatically generates and sends an invoice/receipt to the customer via email as soon as their order is confirmed and paid.
• You can view and download copies of all invoices from within the order details page.

Delivery, Collection & Customer Communication

Setting Up Delivery and Collection Options

1. Go to your shop’s Settings and find the “Shipping & Collection” section.
2. For Delivery: Define your delivery zones by postcode and set a delivery fee for each zone. You can offer free delivery over a certain order value.
3. For Collection: Enable the “Click & Collect” option. You can set specific collection time slots for customers to choose from.

Automatic Customer Email Updates
Your shop automatically sends key email notifications to keep customers informed:

• Order Confirmation: Sent when an order is placed (Pending).
• Order Approval: Sent when you approve their order.
• Order Completion Reminder: Sent ahead of the collection/delivery date.

You can customise the content of these emails from your shop settings.